Urgent Care is available every day, with coverage during all open hours on weekdays to ensure your pet gets the care they need when it matters most. 
  1. Home
  2. Patient Resources

Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Book Appointment (715) 389-1011

"My 18 month old beagle Riley, recently had an obstruction that required surgery to save his life.They did everything they could avoid surgery, in the end it was necessary to save him. Dr Novak at CASTLEROCK VETERINARY HOSPITAL along with all of their veterinarians and staff have provided superior care for Riley and as well as our other dogs. Over the years we've had other Veterinarians / facilities in the past but none have gone over and above to care for our family. while keeping the cost down.There are no words to thank them enough for all that they've done, not just for Riley but also the rest of our pack Rolley, Alex and BaileyRiley's Mom Lori K"

Lori K.

(715) 389-1011 Appointments
Arrow up icon Top